A Change to our Returns Policy
We recognise that the selection of parts for Classic Cars can be fraught with difficulties including incorrect part numbers and descriptions etc on our part and equally you the customer possibly having made an incorrect choice or simply misjudged an item.
We endeavour to be as accurate as possible when creating these listings and this is almost a continual work in progress.
We totally accept that if we have made an error and incorrectly described a part then we are liable for returns and the related swap out or even credit for that part.
We are not under any obligation to accept a part for return should you simply "change your mind or "you just sold the car etc".
However, and this is the hard part, if you have made a mistake and now wish to return a part then we now have to apply some conditions.
1. No Parts will be accepted for return without Prior contact with our Customer Service Team. If the part arrives at our depot without prior notice we will simply hold it, pending contact from the customer.
2. The Part(s) must be absolutely in an "As Supplied" condition and that includes the packaging.
2. Returns on this basis will not include credits for freight charges in either direction.
3. Where a product has been correctly supplied and you may now wish to return it, the transaction will now be subject to a 15% Re-Stocking Charge.
Returns for "Change of Mind" or incorrecty ordered items purchased over 90 days prior will no longer be accepted.
Please understand that this process all takes time and effort and we do go to enormous lengths to get the process right.
Thank you for your understanding.
Chris , Tony Geoff and the Team
Hawkswood Classic Car Parts